Commitment to the confidentiality of your personal data

Anna Jelen & Jelen Seminare Gmbh collects as little information as possible about you. In order to be able to deliver your order, guarantee the security of your data or collect your opinion on specific pages, it may nevertheless happen that we require some personal information.

Anna Jelen & Jelen Seminare Gmbh treats your personal data with care and ensures that your private life is protected. Here are our three commitments regarding the confidentiality of your personal data:

Usage limited as much as possible

We never share your personal data with third parties without good reason.

Responsible processing

We protect and treat your personal information as if it were our own.

Transparent use

We use your personal information solely for the purposes described below.

What personal data does Anna Jelen & Jelen Seminare Gmbh save?

Name address and place of residence

Your name is saved because to us, you are more than just a customer number when you contact us for support. We also need your name and address to prepare your invoices, contact you or visit you for a cup of coffee (if you invite us).

Electronic address

We store your email address to send you important messages about your order or account. We also inform you through Infomaniak newsletters on new developments. If necessary, you can choose to unsubscribe from them.

Telephone number

We store your phone number to contact you in case of emergency or ask for your opinion. In addition, we use your number to send you SMS as part of the two-step validation or to authenticate you.

Connection details and customer number

We store your login details to secure access to your account and ensure that only authorised persons can access your personal data. We also generate a unique customer number so we can help you faster and more efficiently.

IP address

We store your IP address to allow you to have an overview of the IP addresses used to connect to your account and check the author of any changes. This information is also used to help protect your account from unauthorised access from other locations.

Payment details

We store payment information such as your PayPal credentials, your credit card, account number and your name as an account holder. The processing of your payments also involves other parties such as companies affiliated with your means of payment or credit cards. When placing an order, we will also generate a unique offer or invoice number, which will then be linked to your account.

Your use of our Internet site

The details mentioned above in combination with cookies let us see how you use our website and our services, and what your interests are. That enables us to improve our site, our services and the targeting of our advertising.

When do we share your information with other parties?

Provide or perform our services

We use services like Cashout or PayPal to offer various payment options.

Improving our services, our site or our advertising

We use third-party software to determine how much you want a new product page.

Get feedback

We sometimes use survey companies to find out how satisfied you are with our services.

Execute a legal obligation

A court order can obligate us to share your information with the police.

Anna Jelen & Jelen Seminare Gmbh Data Protection Officer (DPO)

He is the internal guarantor of the compliance of Anna Jelen'& Jelen Seminare Gmbh's data processing activities. He has the necessary resources to exercise his role without conflicts of interest in respect of the obligations and good practices that Anna Jelen'& Jelen Seminare Gmbh must implement with regard to the protection of personal data.

Samuel Marguet Data Protection Officer (DPO) : sam@anna-jelen.com

What information does Anna Jelen & JS Gmbh collect about me?

Personal data about the user: We collect the personal data that you provide when you use or subscribe to one of our services, purchase and / or contact us directly by means of any communication channel whatsoever (for example assistance tickets, chat or telephone call; we also record information when you contact us, such as requests for assistance, notes or information concerning your requests, and the means by which we answer you). This data collection is necessary in order to enable us to provide you with our services. We also use cookies and similar technologies on our mobile websites and applications to collect information concerning the interactions and the use you make of our services. Here are the types of personal data that we collect concerning you: Contact details your surname your first name the name of your company, association or foundation your login e-mail address a collection e-mail address your mobile telephone number a postal address Passwords and useful security information allowing authentication and access Identifiers Interaction data Details concerning the device Device configuration IP address(es) Regional and language settings Access points close to your device Geolocalisation data Personal data relating to payment, such as the billing address or credit card details (for users of paid services)
How does Anna Jelen & JS Gmbh use my personal data?

Collection of your personal data necessarily falls within a specific framework of use. According to the different types of personal data, the information can be used to: Execute a contract or take measures with a view to concluding a contract with you Provide and ensure use of Anna Jelen & JS Gmbh products and services Ensure continuous improvement of Anna Jelen & JS Gmbh products and services Provide our customers with administrative and technical support Contact our customers in order to warn them of events affecting the products and services and to send promotional messages Facilitate the identification of new customers Comply with the laws and regulations in force Answer a request from the authorities or a legal obligation Process applications for job vacancies advertised by Anna Jelen & JS Gmbh
Does Anna Jelen & JS Gmbh share my data with third parties?

We protect and process your personal information as if it were our own, and we never share your personal data with third parties without a valid reason. In all cases, third parties do not have authorisation to use your information for any reason other than is described in our privacy policy. It may happen that your personal data is shared with companies affiliated with our family of enterprises, with third parties with whom we are partners (e.g. to allow you to integrate their solutions with our own services) or with third party privacy providers. For example, we may share your data relating to payment processing, obtaining feedback or the execution of a legal obligation.
How can I update my personal information?

Just log in and you have access to all your personal information that you can modify at any time.
How to delete my data or get a copy ?

We respect the privacy of customers and requests related to the RGPD and the General Data Protection Regulation (RGPD). This regulation is a data privacy regulation aimed at strengthening the protection of personal data of all EU citizens. It gives our customers, among other requirements, the right to receive or delete all their personal data. Here you can send a request for: Obtain a copy of your data Permanently delete your data to do so, please write to us at sam@anna-jelen.com

This page always shows the latest version of our privacy policy. If you have any questions,please mail us: sam@anna-jelen.com

This privacy policy was amended on April 15, 2022.